At Vellora Home, we are committed to delivering your purchases safely and efficiently. We aim to make your shopping experience convenient, from placing your order to receiving your products at your doorstep.
1. Order Processing
-
Orders are processed within 1–2 business days after successful payment confirmation.
-
Once your order has been processed and packed, it will be handed over to our courier partner for delivery.
-
You will receive a confirmation and tracking details once your order has been dispatched.
-
Orders placed over weekends or public holidays will be processed on the next business day.
2. Delivery Timeframes
We offer nationwide delivery across South Africa.
-
Standard Delivery: Approximately 3–5 business days.
-
Express Delivery: Approximately 1–2 business days, where available.
Please note that delivery times are estimates and may vary depending on your delivery location, courier operations and unforeseen circumstances.
Remote areas and outlying locations may require additional delivery time.
3. Shipping Fees
Shipping fees are calculated and displayed at checkout before payment is completed.
Any applicable express delivery charges will also be displayed during checkout.
4. Order Tracking
Once your order has been dispatched, you will receive tracking information via email or SMS, where available.
You can use the tracking details provided to follow your parcel's progress until delivery.
5. Delivery Information
To ensure a smooth delivery experience, please make sure that:
-
Your delivery address is correct and complete.
-
Your contact number is accurate and reachable.
-
Someone is available at the delivery address to receive the parcel.
Vellora Home cannot be held responsible for delivery delays resulting from incorrect or incomplete delivery information supplied by the customer.
6. Delayed Deliveries
Although we work with reliable courier partners, occasional delays may occur due to operational challenges, weather conditions, peak shopping periods or other unforeseen circumstances.
If your order has not arrived within the estimated delivery timeframe, please contact our customer support team with your order number so that we can assist.
7. Damaged or Incorrect Orders
Please inspect your order upon delivery. If you receive an incorrect, damaged or defective product, contact us as soon as possible with your order number and clear photographs of the issue.
We will assess the matter and assist in accordance with our Returns, Refunds and Exchanges Policy and applicable consumer protection laws.
8. Contact Us
For delivery enquiries, tracking assistance or shipping-related questions, please contact our customer support team through the contact details provided on our website.
Vellora Home – Elevate Your Everyday.