Warranty & Guarantee Policy

At Vellora Home, we believe in offering quality products that bring value, convenience and enjoyment to your home. We want you to shop with confidence, knowing that your purchases are supported by our commitment to customer satisfaction.

This Warranty & Guarantee Policy explains how product warranties and guarantees are handled when shopping with Vellora Home.

1. Manufacturer Warranties

Certain products sold by Vellora Home may include a manufacturer's warranty or guarantee.

Where applicable:

Warranty periods vary depending on the brand and product.
Manufacturer warranties cover qualifying manufacturing defects under the manufacturer's terms and conditions.
Proof of purchase may be required when submitting a warranty claim.
Customers must follow the manufacturer's care, usage and maintenance instructions.

Please refer to the individual product listing or accompanying documentation for specific warranty information.

2. Electrical Appliances

Electrical appliances may carry a manufacturer's warranty covering qualifying manufacturing defects.

Warranty claims may require:

Proof of purchase or order confirmation.
A description of the fault or defect.
Photographs or videos demonstrating the issue, where applicable.
Inspection or assessment of the product.

Damage resulting from misuse, incorrect installation, accidental damage, unauthorised repairs or failure to follow operating instructions may not be covered by the manufacturer's warranty.

3. Cookware, Kitchenware & Homeware

Products such as cookware, stoneware, tableware, kitchen accessories and homeware may have specific manufacturer guarantees.

Coverage depends on the product, brand and applicable warranty terms.

Customers are encouraged to follow all product care instructions to maintain the quality and longevity of their purchases.

4. What Is Not Covered by a Manufacturer's Warranty?

Unless otherwise provided by the manufacturer or required by applicable law, warranties generally do not cover:

Normal wear and tear.
Accidental damage.
Damage caused by misuse or negligence.
Improper cleaning, storage or maintenance.
Unauthorised alterations or repairs.
Cosmetic damage occurring after delivery that is not caused by a manufacturing defect.

5. How to Submit a Warranty Claim

If you believe your product has developed a manufacturing defect, please contact Vellora Home with the following information:

Your order number or proof of purchase.
The product name and description.
A detailed explanation of the issue.
Clear photographs or videos showing the defect.

Our team will review your claim and advise you on the next steps, including any applicable manufacturer assessment or repair process.

6. Warranty Assessment & Resolution

Once a claim has been received, the product may need to be inspected by Vellora Home, the supplier or the manufacturer.

Depending on the assessment and applicable warranty terms, the available resolution may include repair, replacement or refund.

7. Your Consumer Rights

Nothing in this policy is intended to limit or exclude any rights you may have under the Consumer Protection Act 68 of 2008 or other applicable South African legislation.

Where a product is defective or fails to meet the standards required by law, customers retain their statutory consumer rights, regardless of any manufacturer's warranty period.

8. Important Information

A manufacturer's warranty is separate from Vellora Home's statutory obligations as a retailer. The absence of a manufacturer's warranty does not automatically remove any consumer rights provided by South African law.