FAQs

. How do I place an order?

Shopping with Vellora Home is easy. Browse our collections, select your favourite products, add them to your cart and proceed to checkout. Enter your delivery details, select your preferred payment method and complete your purchase. You will receive an order confirmation once your payment has been successful.

2. Where does Vellora Home deliver?

We offer nationwide delivery across South Africa. Whether you're in a major city or a smaller town, we aim to get your favourite products delivered to your doorstep.

3. How long does delivery take?

Orders are generally processed within 1–2 business days after payment confirmation.

Standard Delivery: Approximately 3–5 business days.
Express Delivery: Approximately 1–2 business days, where available.

Delivery times may vary depending on your location and courier operations.

4. How much does shipping cost?

Shipping fees are calculated at checkout based on your delivery location and selected shipping option. All applicable delivery charges will be displayed before you complete your purchase.

5. How can I track my order?

Once your order has been dispatched, you will receive tracking information via email or SMS, where available. You can also visit our Track Your Order page to check the progress of your delivery.

6. What payment methods do you accept?

We offer secure online payment options through the payment methods available at checkout. Available payment options will be displayed when placing your order.

7. Are the products on your website authentic?

We aim to provide customers with quality products sourced through our suppliers. Product descriptions and specifications are provided to help you make informed purchasing decisions.

8. Can I cancel or change my order?

If you need to change or cancel an order, please contact us as soon as possible after placing it. We will do our best to assist, but changes may not be possible once an order has been processed or dispatched.

9. What if I receive a damaged or incorrect product?

If your order arrives damaged, defective or incorrect, please contact our customer support team as soon as possible. Include your order number and clear photographs of the issue so that we can investigate and assist.

10. What is your return and exchange policy?

If you wish to return or exchange a product, please contact our support team before sending anything back. Returns and exchanges are handled in accordance with our Returns, Refunds and Exchanges Policy and applicable consumer protection laws.